Shop FAQs

Our ELM shop is a portal for to-the-trade pieces, shipped directly to you from the manufacturer! Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e. interior designers) at wholesale, and then resold to their clients at a markup. We offer trade furniture and décor on our website to anyone, not just clients!

SideDoor is our partner that secures and fulfills your order, and handles our logistics and customer service.

Their team is amazing! You can contact SideDoor customer support for any questions or concerns about delivery and/or damages.

We are not able to take returns, cancellations, or exchanges, as trade-only items are shipped directly from the manufacturer. All sales are final unless product(s) is damaged in transit. Upon request, we are happy to provide tear sheets, additional high resolution images, and upholstery samples to give you 100% confidence in your purchase! Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact SideDoor customer service and copy ELM Interiors within 48 hours. The SideDoor team will arrange for a repair, or for the manufacturer to send a new piece(s).

You will receive e-mail communication from SideDoor regarding the progress of your order, when pieces ship, and tracking information. Most furniture is handled via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.

Threshold delivery is included in our pricing! Furniture will be delivered 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep.

Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. 'White Glove' delivery includes packaging removal, light assembly, and placement. We recommend upgrading to White Glove service for any large furniture items.

Yes! Please email us at contact@elm-interiors.com and we will get the size or finish you need added. Orders can be placed for backordered items, so if you see something you love from one of our projects that is not in the shop, send us an email and we can get it added with a lead time. We are also happy to provide additional photos and information, as well as upholstery samples, for any piece upon request!